1. Return Authorization Required

All returns require a Return Merchandise Authorization (RMA) number issued by Sunol Tech prior to shipment.

Returns received without an approved RMA may be refused and returned to the sender.

2. Return Eligibility

To qualify for return consideration, products must:

• Be returned within the approved return period.
• Be in original condition.
• Include original packaging, manuals, accessories, and documentation.
• Not be damaged, modified, or altered.
• Not have been installed, activated, or registered where applicable.

3. Non-Returnable Products

The following products are generally non-returnable:

• Special-order products.
• Custom-configured equipment.
• Software licenses.
• Subscription services.
• Cloud-based services.
• Downloaded software.
• Manufacturer end-of-life inventory.
• Products designated as final sale.

4. Defective Products

Products that arrive defective or fail during the applicable warranty period may be eligible for replacement, repair, or manufacturer warranty service.

Manufacturer warranty procedures may apply depending on the product and vendor.

5. Restocking Fees

Approved returns may be subject to restocking fees.

Restocking fees typically range from 15% to 35% depending on:

• Manufacturer policies.
• Product category.
• Condition of returned items.
• Packaging completeness.

6. Refund Processing

Once an approved return has been received and inspected, eligible refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on:

• Financial institution processing.
• Manufacturer approval requirements.
• Product inspection procedures.

7. Shipping Costs

Shipping charges, handling fees, expedited delivery costs, customs fees, and related charges are generally non-refundable unless required by law.

Customers are responsible for return shipping costs unless otherwise agreed in writing.

8. Damaged Shipments

Customers should inspect shipments immediately upon delivery.

Visible shipping damage must be reported promptly to both the carrier and Sunol Tech. Photographs and documentation may be required for claims processing.

9. Exchanges

Product exchanges may be available depending on inventory availability, manufacturer restrictions, and product condition.

Exchange requests are handled on a case-by-case basis.

10. Limitation of Liability

Sunol Tech shall not be liable for downtime, business interruption, data loss, lost profits, or consequential damages resulting from returned products, warranty claims, replacement delays, or manufacturer decisions.

11. Policy Updates

Sunol Tech reserves the right to modify this Return & Refund Policy at any time without prior notice. Updates become effective upon posting to the website.

12. Contact Information

Questions regarding returns, exchanges, warranty service, or refund requests may be directed to:

Sunol Tech LLC
Email: [email protected]
Website: www.ParagonNS.com