1. Parcel Shipping Overview

Sunol Tech LLC ships qualifying networking equipment, accessories, optics, cables, components, and smaller infrastructure products through standard parcel carriers.

Examples of parcel-shipped products may include transceivers, network modules, power supplies, small switches, accessories, cables, and boxed equipment that does not require palletized freight delivery.

2. Standard Parcel Carriers

3. Order Processing

• Orders are processed during normal business hours.
• Processing time depends on product availability, payment verification, and order requirements.
• Orders may require additional verification before shipment.
• Shipping estimates are provided for planning purposes and are not guaranteed delivery dates.

4. Shipping Methods

5. Shipping Charges

Shipping charges are calculated based on package weight, package dimensions, destination, carrier rates, declared value, insurance requirements, and selected service level.

Quoted shipping charges may change if carrier rates, shipment dimensions, destination details, or order contents change before shipment.

6. Delivery Estimates

Delivery estimates are provided by the carrier and are not guaranteed unless a guaranteed service is specifically purchased and confirmed.

Sunol Tech is not responsible for delays caused by carriers, weather, customs inspections, labor disruptions, address issues, natural disasters, or other events outside our control.

7. Customer Responsibilities

• Provide a complete and accurate shipping address.
• Ensure someone is available to receive valuable equipment when required.
• Review tracking updates after shipment.
• Inspect the package immediately upon delivery.
• Report damage, shortage, or delivery issues promptly.

8. Damaged Parcel Shipments

Customers should inspect all packages immediately upon delivery. If damage is visible, photograph the package before opening when possible.

Damage reports should include:

• Photos of the outer box.
• Photos of packing materials.
• Photos of damaged products.
• Tracking number.
• Order or invoice number.
• Description of the damage.

9. Lost or Missing Shipments

If a shipment appears lost, delayed, or incorrectly delivered, customers should notify Sunol Tech promptly.

Carrier investigations may be required before replacement, refund, or claim decisions are made.

10. Signature Requirements

Sunol Tech may require signature confirmation for high-value shipments, sensitive technology equipment, or business deliveries.

Customers should monitor tracking details to ensure delivery can be completed successfully.

11. International Parcel Shipments

International shipments may be subject to customs duties, taxes, brokerage fees, import restrictions, export controls, and delivery delays.

Unless otherwise stated in writing, the customer is responsible for all applicable customs duties, taxes, import fees, and compliance requirements.

12. Contact Information

Questions regarding parcel shipping may be directed to:

Sunol Tech LLC
Email: [email protected]
Website: www.ParagonNS.com