What shipping options does Sunol Tech offer?
Sunol Tech ships orders within the United States only. Shipping options may include standard ground, expedited, overnight, and freight delivery depending on the product type, size, and destination.
Do you offer international shipping?
No. Sunol Tech does not offer international shipping. We only ship within the United States.
How quickly are orders processed?
Most in-stock orders are processed within 1–2 business days. Processing times may vary for large-volume orders, special sourcing requests, or freight shipments.
Do you provide tracking information?
Yes. Tracking details are provided once an order has shipped and are sent to the customer via email when available.
What is your return policy?
Eligible products may be returned only with prior authorization from Sunol Tech. Items must be in original condition unless otherwise approved. Certain products such as special orders, configured systems, and non-standard items may not be returnable.
How do I request a return?
To request a return, contact [email protected] with your order number and reason for return. A Return Merchandise Authorization (RMA) must be issued before returning any product.
When will I receive my refund?
Refunds are processed after returned items are received and inspected. Processing time may vary depending on the original payment method and banking institution.
What payment methods do you accept?
Sunol Tech accepts credit cards, ACH transfers, wire transfers, and approved third-party payment services.
Do you offer Net payment terms?
No. Sunol Tech does not offer Net payment terms. All orders must be paid in full prior to shipment unless otherwise agreed under approved payment arrangements.
Can I cancel my order?
Orders may be canceled before shipment if processing has not begun. Once an order has shipped or entered fulfillment, cancellation may no longer be possible.
What if my order arrives damaged?
If your order arrives damaged, please contact Sunol Tech within 48 hours of delivery and retain all packaging materials for claim processing.
Do your products include a warranty?
Warranty coverage depends on the manufacturer and product condition. New products typically include manufacturer warranties, while refurbished products may include limited coverage depending on the item.
How can I contact Sunol Tech?
Sunol Tech LLC
1807 Santa Rita Rd
Pleasanton, CA 94566
Phone: (925) 361-2107
Email: [email protected]