Palo Alto Networks PREM SUPPORT PANORAMA M-500 25 devices PAN-DB Private Cloud or log PAN-SVC-PREM-M-500-P-25

Palo Alto Networks PREM SUPPORT PANORAMA M-500 25 devices PAN-DB Private Cloud or log PAN-SVC-PREM-M-500-P-25

$7,117.00

PREM SUPPORT PANORAMA M-500 25 devices PAN-DB Private Cloud or log

SKU: PAN-SVC-PREM-M-500-P-25 Categories: , , Tag:

Description

Palo Alto Premium Support – Extended Service – 1 Year – Service – 9 x 5 x Next Business Day – Service Depot – Exchange – Parts – Electronic and Physical

Features

  • Gives you complete peace of mind and confidence in your results
  • Features phone support service that helps you handle any mishaps
  • Service depot offers fast, reliable and cost-effective response
  • Electronic and Physical service sub type for better usability and increased efficiency
  • Parts service characteristics for better reliability and ensure maximum productivity
  • Next Business Day – Advance Parts Replacement service response time for timely completion with increased dependability
  • 1 Year service duration to ensure maximum dependability and accurate results

Tech Specs

Basic
Product Type Service
Provided Support Parts Replacement
Provided Support Phone Support
Provided Support Technical Account Manager
Provided Support Web Knowledge Base Access
Provided Support Email Support
Provided Support New Releases Update
Service Duration 1 Year
Service Type Exchange
Service Location Service Depot
Brand Name Palo Alto
General Information
Product Type Service
Manufacturer Part Number PAN-SVC-PREM-M-500-P-25
Manufacturer Website Address http://www.paloaltonetworks.com
Service Name Premium Support – Extended Service
Manufacturer Palo Alto Networks
Brand Name Palo Alto
Service Information
Product Supported Palo Alto PAN-M-500-P-25
Provided Support Web Knowledge Base Access
Provided Support Phone Support
Provided Support Technical Account Manager
Provided Support Email Support
Provided Support New Releases Update
Provided Support Parts Replacement
Service Details
  • Monday 7 am to Friday 6 pm PT (24×7 for Severity 1) access to technical assistance centers: Support engineers are available to assist with issues around the clock.
  • Priority response to support inquiries: Whether submitted by phone or online, premium support customers receive priority access to available customer support engineers.
  • Technical Account Management: An optional subscription-based extension of the Premium Support program that provides dedicated customer advocacy for customers with unique or complex support requirements.
  • Next-business day ship parts and hardware replacement: Provides fast turnaround for hardware replacement. For an additional fee, hardware replacement services can be upgraded to 4 hour ship, or onsite spares for immediate replacement of failed hardware. For US Customers only, 4 hour RMA provides an optional fee-based service for rapid RMA turnaround.
Service Duration 1 Year
Service Location Service Depot
Service Main Type Exchange
Service Sub Type Electronic and Physical
Service Characteristic Parts
Service Response Time Next Business Day – Advance Parts Replacement

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