Palo Alto Networks Palo Alto Networks PREM SUP 3YR TERM RNWL PANORAMA 25 DEV PAN-SVC-PREM-PRA-25-3YR-R

Palo Alto Networks Palo Alto Networks PREM SUP 3YR TERM RNWL PANORAMA 25 DEV PAN-SVC-PREM-PRA-25-3YR-R

$6,896.05

Palo Alto Premium Support – Renewal – 3 Year – Service – 9 x 5 x Next Business Day – Service Depot – Exchange – Parts – Electronic and Physical

SKU: PAN-SVC-PREM-PRA-25-3YR-R Category:

Description

Palo Alto Premium Support – Renewal – 3 Year – Service – 9 x 5 x Next Business Day – Service Depot – Exchange – Parts – Electronic and Physical

Specifications:

Basic

Product Type Service
Provided Support Technical Account Manager
Service Duration 3 Year
Service Type Exchange
Service Location Service Depot
Brand Name Palo Alto

General Information

Product Type Service
Manufacturer Part Number PAN-SVC-PREM-PRA-25-3YR-R
Manufacturer Website Address http://www.paloaltonetworks.com
Service Name Premium Support – Renewal
Manufacturer Palo Alto Networks
Brand Name Palo Alto

Service Information

Product Supported Palo Alto Panorama 25 devices
Provided Support Replacement
Service Details
  • Monday 7 am to Friday 6 pm PT (24×7 for Severity 1) access to technical assistance centers:Support engineers are available to assist with issues around the clock.
  • Priority response to support inquiries: Whether submitted by phone or online, premium support customers receive priority access to available customer support engineers.
  • Technical Account Management: An optional subscription-based extension of the Premium Support program that provides dedicated customer advocacy for customers with unique or complex support requirements.
  • Next-business day ship parts and hardware replacement: Provides fast turnaround for hardware replacement. For an additional fee, hardware replacement services can be upgraded to 4 hour ship, or onsite spares for immediate replacement of failed hardware. For US Customers only, 4 hour RMA provides an optional fee-based service for rapid RMA turnaround.
Service Location Service Depot
Service Main Type Exchange
Service Sub Type Electronic and Physical
Service Characteristic Parts

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