Palo Alto Networks PREMIUM SUPP 5-YEAR TERM WF-500 WF-500 PAN-SVC-PREM-WF-500-5YR

Basic|Product Type|Service,Basic|Provided Support|Email Support,Basic|Provided Support|New Releases Update,Basic|Provided Support|Parts Replacement,Basic|Provided Support|Phone Support,Basic|Provided Support|Product Info Support,Basic|Provided Support|Replacement,Basic|Provided Support|Technical Account Manager,Basic|Provided Support|Web Knowledge Base Access,Basic|Service Duration|5 Year,Basic|Service Type|Exchange,Basic|Service Location|Service Depot,Basic|Brand Name|Palo Alto,General Information|Product Type|Service,General Information|Manufacturer Part Number|PAN-SVC-PREM-WF-500-5YR,General Information|Manufacturer Website Address|http://www.paloaltonetworks.com,General Information|Service Name|Premium Support – Extended Service,General Information|Manufacturer|Palo Alto Networks,General Information|Brand Name|Palo Alto,Service Information|Product Supported|Palo Alto PAN-WF-500,Service Information|Provided Support|Product Info Support,Service Information|Provided Support|Replacement,Service Information|Provided Support|Technical Account Manager,Service Information|Provided Support|Email Support,Service Information|Provided Support|New Releases Update,Service Information|Provided Support|Phone Support,Service Information|Provided Support|Parts Replacement,Service Information|Provided Support|Web Knowledge Base Access,Service Information|Service Details|

• Monday 7 am to Friday 6 pm PT (24×7 for Severity 1) access to technical assistance centers:Support engineers are available to assist with issues around the clock.
• Priority response to support inquiries: Whether submitted by phone or online, premium support customers receive priority access to available customer support engineers.
• Technical Account Management: An optional subscription-based extension of the Premium Support program that provides dedicated customer advocacy for customers with unique or complex support requirements.
• Next-business day ship parts and hardware replacement: Provides fast turnaround for hardware replacement. For an additional fee, hardware replacement services can be upgraded to 4 hour ship, or onsite spares for immediate replacement of failed hardware. For US Customers only, 4 hour RMA provides an optional fee-based service for rapid RMA turnaround.

,Service Information|Service Location|Service Depot,Service Information|Service Main Type|Exchange,Service Information|Service Sub Type|Electronic and Physical,Service Information|Service Characteristic|Parts