1. Warranty Coverage Overview

Warranty coverage varies depending on product condition, manufacturer support status, and purchase agreement.

2. Warranty Eligibility

Warranty coverage applies only to the original purchaser unless otherwise stated in writing.

Customers must provide proof of purchase when submitting warranty claims.

3. Covered Defects

During the applicable warranty period, Sunol Tech LLC may repair, replace, or provide alternative remedies for products that fail due to:

• Manufacturing defects
• Material defects
• Hardware component failure under normal use
• Verified operational failures not caused by misuse

4. Exclusions

Warranty coverage does not apply to:

• Physical damage caused by accident or abuse
• Improper installation or configuration
• Unauthorized repairs or modifications
• Power surges, electrical damage, or environmental conditions
• Software corruption, malware, or cyberattacks
• Normal cosmetic wear and tear
• Consumable items or accessories unless specifically covered
• Products used outside manufacturer specifications

5. Dead on Arrival (DOA) Products

Products reported as non-functional upon delivery may qualify for expedited replacement or repair if reported promptly after receipt.

Customers should inspect products immediately upon delivery and notify Sunol Tech LLC of any issues.

6. Warranty Claim Process

To submit a warranty claim:

• Contact Sunol Tech Support.
• Provide order number or invoice number.
• Describe the issue in detail.
• Provide troubleshooting information when requested.
• Follow return authorization instructions.

7. Return Merchandise Authorization (RMA)

An approved Return Merchandise Authorization (RMA) may be required before returning products for warranty evaluation.

Unauthorized returns may be refused or delayed.

8. Repair or Replacement

At its discretion, Sunol Tech LLC may:

• Repair the product.
• Replace the product with the same model.
• Replace the product with an equivalent model.
• Issue a credit or refund where appropriate.

9. Manufacturer Warranties

Many products sold by Sunol Tech LLC are manufactured by third parties. Manufacturer warranties remain subject to the applicable manufacturer’s terms, conditions, and support policies.

Sunol Tech LLC does not modify manufacturer warranties unless specifically stated in writing.

10. Shipping Responsibilities

Customers may be responsible for shipping products to designated repair or evaluation facilities unless otherwise agreed in writing.

Replacement shipment responsibilities will be determined according to the applicable warranty agreement.

11. Limitation of Liability

To the maximum extent permitted by law, Sunol Tech LLC shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from product failures or warranty claims.

This includes lost profits, business interruption, lost data, lost revenue, or loss of business opportunities.

12. No Additional Warranties

Except as expressly stated in writing, products are provided without additional warranties, representations, or guarantees beyond those specifically identified in the applicable sales documentation.

13. Policy Modifications

Sunol Tech LLC reserves the right to modify this Warranty Policy at any time. Updates will be posted on this page with a revised effective date.

14. Contact Information