Ivanti 3YR PULSE ADV REPLACEMENT 5DAY SUP PSA5000
Ivanti PSA5000-AR5-A
3YR Pulse Advanced Replacement, 5-Day Support
A three-year extended service agreement for the Ivanti (Pulse Secure) PSA5000 appliance, covering advanced hardware replacement with a 5-business-day shipment commitment — keep your SSL VPN / Pulse Connect Secure gateway covered without gambling on end-of-life spare availability.
Overview
PSA5000-AR5-A is a three-year hardware support entitlement for the Ivanti PSA5000 appliance — the platform originally sold under Pulse Secure and now supported under the Ivanti brand. “Advanced Replacement” means Ivanti ships a replacement unit as soon as a covered fault is confirmed, rather than requiring you to return the failed unit first — with a 5-business-day shipment commitment, that’s the difference between a same-week fix and an open-ended RMA queue on hardware that’s increasingly hard to source on the open market.
Advanced replacement model
Ivanti ships the replacement unit first, rather than waiting for the failed appliance to arrive back — minimizing gateway downtime.
5-business-day SLA
Committed shipment window for a confirmed hardware failure, letting you plan maintenance windows around a known worst case.
3-year coverage term
Locks in support pricing and hardware availability for the full three years, avoiding annual renewal gaps or price creep.
Built for aging PSA5000 fleets
As PSA5000 hardware ages past its sale window, this coverage matters more — open-market spares get scarcer every year.
Full coverage details
Key terms, eligibility, and scope for PSA5000-AR5-A. Confirm exact SLA language and eligibility against your current Ivanti/Pulse Secure support agreement before renewal or purchase.
| SKU | PSA5000-AR5-A |
| Covered hardware | Ivanti (Pulse Secure) PSA5000 appliance |
| Service type | Advanced hardware replacement |
| Term length | 3 years |
| Response commitment | 5 business days to ship |
| Replacement logic | Ship-first, return-failed-unit-after |
| Fault confirmation | Required via Ivanti support case |
| Included in term | Unlimited qualifying hardware replacements |
| Shipping | Per Ivanti’s standard logistics terms |
| Applies to | Single PSA5000 unit, active entitlement |
| Renewal | Available at term end, subject to EOL status |
| Lapsed coverage | May require reinstatement fee to resume |
| Software support | Sold separately from this hardware SKU |
| Platform status | Legacy hardware, check current EOL/EOS dates |
| Recommendation | Confirm end-of-support date before multi-year renewal |
| Migration path | Ivanti Connect Secure virtual/cloud options available |
| Warranty | Per Ivanti standard service agreement terms |
Response time at a glance
How the 5-day advanced replacement tier compares to faster (and slower) support options in Ivanti’s PSA5000 service lineup.
Shipment SLA by support tier
Illustrative comparison of advanced-replacement response commitments
Coverage term options
Typical term lengths available on this service family
Who needs it
Typical situations where this coverage tier makes sense.
Business-critical remote access
Organizations still running PSA5000 as a primary SSL VPN gateway who can’t tolerate an open-ended RMA if hardware fails.
Bridging to a migration plan
Teams planning an eventual move to Ivanti Connect Secure virtual/cloud but needing guaranteed spares in the interim.
Lock in 3 years of coverage
Avoid annual renewal cycles and potential price increases by securing a 3-year term in one purchase.
Request a quote
PSA5000-AR5-A — RFQ
Tell us your unit count and whether this is a new purchase or renewal, and a specialist will confirm current eligibility, pricing, and term start date.
- ✓ New purchase and renewal quotes available
- ✓ Eligibility check against your current entitlement status
- ✓ Guidance on lapsed-coverage reinstatement if applicable
- ✓ Optional migration consultation to Ivanti Connect Secure